So as I have blogged here before we as a family play a bunch of WoW. We have leveled up our fair share of characters (my wife more than me!) We have bought gold, we have bought characters, we have...
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So as I have blogged here before we as a family play a bunch of WoW. We have leveled up our fair share of characters (my wife more than me!) We have bought gold, we have bought characters, we have even paid for power leveling. Heck, I even bought some gold for some Blizzard Korea employees that were afraid to buy their own!
But a few months ago we started off absolutely fresh on a US server with some friends where we had no upper level toons to help out, and it was actually very cool to earn gold from scratch again. Even simple things like an 10-slot bag was cool as a drop.
The days pass by and soon enough my wife has finally finished doing the tortuous quests involved in getting her epic mount. It took until she was 61 to find some people to help with all the segments of the quests.
The very next morning she woke up and wanted to ride that fiery horse only to find out that her account has been banned. After she wrote to blizzard they returned the terse reply that he has been given her last warning and was given a 72 hour ban.
She was devasted, she wracked her mind to think of what she could have done. There was a PuG from teh night before that went AFK and she kicked them from the party in a dungeon run. And there was also a moment when she was helping another friend with her mage and there was 2 rapid logins and logouts.
She could not figure it out, but anyways 72 hours later the ban was lifted - for just 18 hours. Then she has now since been re-banned. We still do not know the cause or the issue that triggered it. To help resolve the matter Blizzard has demanded a fax of her photo ID.
So it is outrageous to me that they arbitrarily ban at will and NOT even tell you what you did. But on TOP of that, they do not even get you WHEN you do do things that is against the "essence" of play.
I admire WoW deeply and study it carefully. But on the Customer Service side they do not even come close to acceptable. I finally got a hold of a live GM and he said there was absolutely nothing he could do and told us to simply wait.
After searching around on the net it turns out some people have waited as long as 1 to 2 months to hear a reply. We are now coming up on 3 weeks.
This is obviously an opportunity to plug Better EULA: www.bettereula.com
-Erik <div
Originally posted on LiveJournal
linda_irvine — July 10 2008, 17:24:36 UTC
Hi Eric,
Great point on game company customer service. I agree with you. I play both WoW and GoPets.
Here's an opportunity to show that your young customer service oriented MMORPG can outshine Blizzard.
I've pasted a request I submitted to your customer service (via email) this past Monday:
Yesterday I spend a considerable amount of time and gold leveling my new GoPets on their farming and cooking - I have purchased three gold super packs (and a premium membership) in the last week! This is a significant investment in a product I was (until a few minutes ago) very happy with.
Now I log in to see recipes and farming skills that were at their level YESTERDAY that I paid dearly for are now so far away from their current level as to make all that gold I spent just yesterday completely wasted.
I am very upset about this - especially since it occured [sic] with absolutely no prior notice.
If you are not going to put the recipes and skills back to the levels they were at yesterday that, and I am going to repeat this now - paid actual cash to purchase, not to mention time working on, then I insist you reimburse me for these recipes and skills I purchased that I can no longer use.
The only reply I have received to date is the following:
From: GoPets Customer Support [mailto:contact_eng@gopetslive.com] Sent: Monday, July 07, 2008 9:01 PM To: linda@meteorbytes.com Subject: [ #AFH-89645-579]: Sub-Lyleia: Urgent: Cooking and Farming Levels
Hello,
I've forwarded your concerns on to the appropriate team member.
Please feel free to write back with any other questions!
Get your limited-edition London Play Set free with a GoPremium Plus 12 Membership! http://www.gopets.net/en/mall/subscription.html
I'm looking forward to hearing more from your customer service team.
Thanks for creating such a great game in GoPets.
Linda, Vancouver BC
anonymous — June 27 2008, 23:08:00 UTC
I think your account was probably hacked, or flagged for hacking.might've been something from the powerlevelers from before?Blizz doesn't really ban gold buying, too hard to trace. however, powerleveling, and account buying is fairly easy to trace. then they wait. they don't ban one at a time, they ban thousands at a time.maybe your credit card had been flagged as an powerleveler purchaser, maybe your IP had been flagged as such, maybe your account actually got hacked, and the ip of the hacker was on the blizz db.i don't think it was the dungeon kick because they asked for the ID photo..Steve
erikbethke — June 27 2008, 23:19:36 UTC
That is what I was trying to get across in my post. With these accounts all of our actions have been impeccable clean from an essence of play point of view. All that other stuff we have done has been on Korean servers, on the US servers we have just been plain old leveling...The point is that the WoW automatic software robots are catching the wrong people and banning them.-Erik
xpapergirl — June 20 2008, 20:00:04 UTC
OMG. What a mess! The only thing I can think of is the party kick...some people just have nothing better to do than get their panties in a twist when they get their own selves in trouble.
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Published: June 21, 2008 5:15 AM
Last updated: February 20, 2026 5:04 AM
Post ID: e879bea5-243d-4658-856b-537b4b3c82b9