My wife has been banned from WoW...

linda_irvine — July 10 2008, 17:24:36 UTC

Hi Eric,

Great point on game company customer service. I agree with you. I play both WoW and GoPets.

Here's an opportunity to show that your young customer service oriented MMORPG can outshine Blizzard.

I've pasted a request I submitted to your customer service (via email) this past Monday:

Yesterday I spend a considerable amount of time and gold leveling my new GoPets on their farming and cooking - I have purchased three gold super packs (and a premium membership) in the last week! This is a significant investment in a product I was (until a few minutes ago) very happy with.

Now I log in to see recipes and farming skills that were at their level YESTERDAY that I paid dearly for are now so far away from their current level as to make all that gold I spent just yesterday completely wasted.

I am very upset about this - especially since it occured [sic] with absolutely no prior notice.

If you are not going to put the recipes and skills back to the levels they were at yesterday that, and I am going to repeat this now - paid actual cash to purchase, not to mention time working on, then I insist you reimburse me for these recipes and skills I purchased that I can no longer use.

Please attend to this matter at your earliest convenience. I do know I am not alone in my extreme displeasure, and had I not just spent nearly $100 Canadian dollars on this, I would terminate my account immediately. As it is now, the delight I felt with the game and company producing the game is now gone; and the fact I invested such a great deal of cash to do so that has been in effect wasted) makes me even more unhappy.

The only reply I have received to date is the following:

From: GoPets Customer Support [mailto:contact_eng@gopetslive.com] Sent: Monday, July 07, 2008 9:01 PM To: linda@meteorbytes.com Subject: [ #AFH-89645-579]: Sub-Lyleia: Urgent: Cooking and Farming Levels

Hello,

I've forwarded your concerns on to the appropriate team member.

Please feel free to write back with any other questions!

Get your limited-edition London Play Set free with a GoPremium Plus 12 Membership! http://www.gopets.net/en/mall/subscription.html

Lisa@GoPets.net

I'm looking forward to hearing more from your customer service team.

Thanks for creating such a great game in GoPets.

Linda, Vancouver BC

anonymous — June 27 2008, 23:08:00 UTC

I think your account was probably hacked, or flagged for hacking.might've been something from the powerlevelers from before?Blizz doesn't really ban gold buying, too hard to trace. however, powerleveling, and account buying is fairly easy to trace. then they wait. they don't ban one at a time, they ban thousands at a time.maybe your credit card had been flagged as an powerleveler purchaser, maybe your IP had been flagged as such, maybe your account actually got hacked, and the ip of the hacker was on the blizz db.i don't think it was the dungeon kick because they asked for the ID photo..Steve

erikbethke — June 27 2008, 23:19:36 UTC

That is what I was trying to get across in my post. With these accounts all of our actions have been impeccable clean from an essence of play point of view. All that other stuff we have done has been on Korean servers, on the US servers we have just been plain old leveling...The point is that the WoW automatic software robots are catching the wrong people and banning them.-Erik

xpapergirl — June 20 2008, 20:00:04 UTC

OMG. What a mess! The only thing I can think of is the party kick...some people just have nothing better to do than get their panties in a twist when they get their own selves in trouble.